Grievance Redressal Information
Complaint Data
Grievance Redressal Information
- In case of any grievance / complaint, an investor should approach me directly and I shall ensure that the grievance is resolved within 30 days.
- If the complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s ‘SCORES’ portal which is a centralized web-based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
You can access the SCORES portal here: https://scores.gov.in/scores/Welcome.html - With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051.
ODR ( Online Dispute Resolution )
ODR means ( Online Dispute Resolution )
ODR Portal could be accessed if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”), which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market, has been established. ODR Portal can be accessed via the following link – https://smartodr.in/
Complaint data
Annexure B: Complaint Data To be Displayed by IAs
Data for month ending: May 2024
|
Sr. No
|
Received From
|
Pending at the end of last month
|
Received
|
Resolved
|
Total Pending
|
Pending complaints >3 Months
|
Average Resolution time (in days)
|
|---|---|---|---|---|---|---|---|
|
1
|
Directly from Investors
|
Nil
|
Nil
|
Nil
|
Nil
|
Nil
|
Nil
|
|
2
|
SEBI (SCORES)
|
Nil
|
Nil
|
Nil
|
Nil
|
Nil
|
Nil
|
|
3
|
Other Sources (if any)
|
Nil
|
Nil
|
Nil
|
Nil
|
Nil
|
Nil
|
|
|
Grand Total
|
Nil
|
Nil
|
Nil
|
Nil
|
Nil
|
Nil
|
*Average resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints:
| Sr.no | Month | Carried forward from previous month | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | Oct-24 | Nil | Nil | Nil | Nil |
| 2 | Sept-24 | Nil | Nil | Nil | Nil |
| 3 | Aug-24 | Nil | Nil | Nil | Nil |
| 4 | Jul-24 | Nil | Nil | Nil | Nil |
| 5 | Jun-24 | Nil | Nil | Nil | Nil |
| 6 | May-24 | Nil | Nil | Nil | Nil |
| 7 | April-24 | Nil | Nil | Nil | Nil |
| 8 | Mar-24 | Nil | Nil | Nil | Nil |
| 9 | Feb-24 | Nil | Nil | Nil | Nil |
| 10 | Jan-24 | Nil | Nil | Nil | Nil |
| 11 | Dec-23 | Nil | Nil | Nil | Nil |
| 12 | Nov-23 | Nil | Nil | Nil | Nil |
| 13 | Oct-23 | Nil | Nil | Nil | Nil |
| 14 | Sept-23 | Nil | Nil | Nil | Nil |
| 15 | Aug-23 | Nil | Nil | Nil | Nil |
| 16 | Jul-23 | Nil | Nil | Nil | Nil |
| 17 | Jun-23 | Nil | Nil | Nil | Nil |
| 18 | May-23 | Nil | Nil | Nil | Nil |
| 19 | Apr-23 | Nil | Nil | Nil | Nil |
| 20 | Mar-23 | Nil | Nil | Nil | Nil |
| 21 | Feb-23 | Nil | Nil | Nil | Nil |
| 22 | Jan-23 | Nil | Nil | Nil | Nil |
| 23 | Dec-22 | Nil | Nil | Nil | Nil |
| 24 | Nov-22 | Nil | Nil | Nil | Nil |
| 25 | Oct-22 | Nil | Nil | Nil | Nil |
| 26 | Sept-22 | Nil | Nil | Nil | Nil |
| 27 | Aug-22 | Nil | Nil | Nil | Nil |
| 28 | Jul-22 | Nil | Nil | Nil | Nil |
| 29 | June-22 | Nil | Nil | Nil | Nil |
| 30 | May-22 | Nil | Nil | Nil | Nil |
| 31 | Apr-22 | Nil | Nil | Nil | Nil |
| 32 | Mar-22 | Nil | Nil | Nil | Nil |
| 33 | Feb-22 | Nil | Nil | Nil | Nil |
| 34 | Jan-22 | Nil | Nil | Nil | Nil |
| 35 | Dec-21 | Nil | Nil | Nil | Nil |
| 36 | Nov-21 | Nil | Nil | Nil | Nil |
| 37 | Oct-21 | Nil | Nil | Nil | Nil |
| 38 | Sept-21 | Nil | Nil | Nil | Nil |
| 39 | Aug-21 | Nil | Nil | Nil | Nil |
| 40 | Jul-21 | Nil | Nil | Nil | Nil |
| 41 | June-21 | Nil | Nil | Nil | Nil |
| 42 | May-21 | Nil | Nil | Nil | Nil |
| 43 | Apr-21 | Nil | Nil | Nil | Nil |
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
Trend of Annual disposal of complaints:
|
Sr. No
|
Month
|
Carried Forward from Previous month
|
Received
|
Resolved
|
Pending
|
|---|---|---|---|---|---|
|
1
|
FY 2023-24
|
Nil
|
Nil
|
Nil
|
Nil
|
|
2
|
FY 2022-23
|
Nil
|
Nil
|
Nil
|
Nil
|
|
3
|
FY 2021-22
|
Nil
|
Nil
|
Nil
|
Nil
|
|
4
|
FY 2020-21
|
Nil
|
Nil
|
Nil
|
Nil
|
|
5
|
FY 2019-2020
|
Nil
|
Nil
|
Nil
|
Nil
|
|
6
|
FY 2018-19
|
Nil
|
Nil
|
Nil
|
Nil
|
|
7
|
FY 2017-18
|
Nil
|
Nil
|
Nil
|
Nil
|
Compliance Audit status
|
Sr. No
|
Financial Year
|
Compliance Audit status
|
Remarks (if any)
|
|---|---|---|---|
|
1
|
2020-21
|
Conducted
|
Nil
|
|
2
|
2021-22
|
Conducted
|
Nil
|
|
3
|
2022-23
|
Conducted
|
Nil
|
|
3
|
2023-24
|
Conducted
|
Nil
|
Standard Warning
“Investment in the securities market is subject to market risks. Read all the related documents carefully before investing.”
Disclaimer:
“Registration granted by SEBI, membership of BASL (in case of IAs) and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors”
Advisory Registration Details
Investment Adviser (Individual)
SEBI Registration No. INA000007252
Validity: 09/03/2022 to 08/03/2025